Serendata
05Case studies

Proven across complex, enterprise-scale change.

How transformation teams use Serendata to make people risk visible, target support where it's needed most, and land change with confidence ahead of go‑live.

app.serendata.co.uk/infor/programmes/map
16 programmes19 on track · 11 potential risk · 4 at riskGlobal
ERP cloud transformation

Infor

Infor has now used Serendata across 16 ERP cloud transformation programmes.

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16
ERP cloud programmes
35%
Faster time-to-value
app.serendata.co.uk/hire-to-retire/impacts
Hire-to-Retire · Europe
Process impacts on roles
Impacts48Audiences12Readiness6.8
ImpactAudienceCountryReadiness
Onboarding moves to central People OperationsLocal HR teamsFranceAt risk
Managers initiate promotion requestsLine managersNetherlandsPotential risk
Managers initiate transfer requestsLine managersItalyOn track
Working-arrangement changes self-initiatedLine managersFrancePotential risk
Central onboarding checklist adoptedPeople OperationsAllOn track
Process maturity

Developing maturity

A global manufacturing organisation building implementation maturity alongside process maturity across its Hire-to-Retire processes.

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3
European countries
1
Consistent approach
app.serendata.co.uk/matter-management/audiences
Matter Management programme
Audience readiness & sentiment
Audiences9Actions overdue5Sentiment5.9
AudienceSentimentActivityReadiness
Corporate/M&A fee earnersDecliningWorkshops plannedLow
Litigation partnersDecliningEngagement bookedAt risk
Real Estate teamsNeutralComms completePotential risk
Finance & billingPositiveTraining completeOn track
Practice supportPositiveComms completeOn track
Legal

Engagement & readiness risk

A global law firm used Serendata to see where sentiment and readiness were slipping on its Matter Management programme, and intervene before go‑live.

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UK & US
Operations
Go-live
Risks addressed ahead of
app.serendata.co.uk/purchase-to-pay/regions
Purchase-to-Pay · Global
Impact by region
Impacts186Regions4Readiness7.4
ImpactAudienceRegionReadiness
Purchasing approvals move to centralised teamsOperational managersBrazilAt risk
Supplier onboarding shifts to shared servicesLocal procurementPolandPotential risk
Purchasing approvals move to centralised teamsOperational managersGermanyPotential risk
Supplier onboarding shifts to shared servicesLocal procurementUKOn track
Three-way match in the global standardAP teamsUKOn track
Process standardisation

Global process standardisation

A global manufacturing organisation moved four regions with very different starting points onto one global Purchase-to-Pay standard.

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4
Regions
1
Global standard
app.serendata.co.uk/plan-to-produce/sites
Plan-to-Produce · Wave 2
Readiness by site
Actions outstanding23Sites6Readiness6.2
AudienceSiteSurvey participationReadiness
Production plannersGermany · Site A38%At risk
Plant teamsCzech Republic52%Potential risk
Production plannersCzech Republic61%Potential risk
Plant teamsGermany · Site B78%On track
Materials managementGermany · Site A84%On track
Quality of delivery

Quality of delivery

A global industrial organisation used Serendata to avoid repeating inconsistent adoption as its Plan-to-Produce rollout moved into a second wave.

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Wave 2
Germany & Czech Republic
Go-live
Risks managed ahead of
app.serendata.co.uk/erp-programme/impacts
ERP programme · Wave 1
Impacts & actions
Impacts427Actions overdue12PeopleSignal6.4
ImpactBusiness areaOwnerStatus
Credit check moves to system at order entryFinanceA. MensahAt risk
Three-way match replaces manual invoice approvalProcurementR. DoylePotential risk
Warehouse picking via handheld scannersOperationsL. ChenOn track
New period-close checklist in systemFinanceS. PatelPotential risk
Planner role absorbs MRP exception handlingSupply ChainM. OkaforOn track
Digital transformation

ERP transformation

A consumer-goods organisation modernising a multi-country ERP. Serendata structured impacts, stakeholders and readiness so people risk was visible before go‑live.

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3
Countries coordinated
1
Source of truth
Find out how Serendata can support your programme →
“People finally worked in the way we intended, which wasn't happening before Serendata.”
POProcess Owner · Enterprise transformation programme
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Value workshop

Start by finding the value waiting to be unlocked.

A practical session shaped around your organisation and your metrics. You'll leave with a clearer view of where Serendata can help, and where the strongest opportunity sits.

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1Your current approach to delivery including your team and your approach
2Where engagement, readiness gaps and people risks are hardest to see today
3Where a single source of change intelligence could improve outcomes
4The strongest opportunity, and measurable value, for your organisation