Data-led Transformation

Infor support their customers through large-scale ERP modernisation programmes, helping organisations transition from on-premise environments to cloud-based platforms.

As customer expectations increased, Infor needed a more scalable and repeatable approach to change delivery that could be embedded consistently across projects.

The business was also competing with larger services partners for transformation work, creating pressure to deliver implementations faster, more efficiently and with a stronger people-focused delivery model.

Infor implemented Serendata to standardise and accelerate change delivery across ERP transformation projects.

Using Serendata, delivery teams were able to:

• Launch projects faster using repeatable templates and workflows
• Reduce manual administration and reporting effort
• Improve coordination between change and implementation teams
• Deliver a more consistent customer experience across deployments

Infor has now used Serendata across 16 ERP cloud transformation programmes.

The partnership has enabled Infor to:

• Improve customer time-to-value by 35%
• Accelerate project setup and mobilisation
• Deliver programmes more efficiently and consistently
• Create a repeatable approach to change delivery across customers
• Strengthen competitiveness against larger transformation and consulting partners

The result has been a faster, more scalable, and more commercially efficient approach to ERP transformation delivery.